Refund & Digital Products Policy

Last updated: 11 September 2026

This policy applies to ZionFlow digital products, subscriptions and professional services. Nothing here limits any consumer right or remedy that cannot lawfully be excluded under South African law.

Digital products and instant access

A change-of-mind refund may not be available after a digital product has been delivered, accessed, downloaded or substantially used, except where applicable law gives you a right to cancel or where the product is materially defective, materially different from what was ordered, duplicated or not supplied.

Professional services

If you request cancellation before work starts, ZionFlow will assess the request fairly and may refund amounts not yet earned or committed, subject to applicable law and reasonable non-recoverable costs. If work has started, any refund may take account of work already completed, approved third-party costs and the portion still outstanding.

Completed custom work is generally not refundable for change of mind, except where required by law or where there is a material failure to supply the agreed service.

Business registration and compliance assistance

Official government, registry, filing, certification or third-party fees are separate unless a product page or quotation expressly states otherwise. Once an official fee has been paid to a third party, it may be non-refundable unless that third party returns it. A regulator delay or rejection does not by itself mean ZionFlow failed to provide its administrative assistance where the agreed work was properly performed.

Subscriptions

Recurring payments are governed by the Subscription & Cancellation Policy. A completed renewal is not normally refunded merely because the service was not used, but ZionFlow will investigate billing errors, duplicate charges, charges after a valid timely cancellation, material non-delivery and any refund required by law.

How to request help

Email hello@zionflow.co.za with your order number, purchase email and a short explanation. Do not send passwords or full payment-card information.

Refund processing

Approved refunds are returned through the original payment method where reasonably possible. Bank and payment-provider processing times are outside ZionFlow's control.

Statutory rights take priority over any conflicting part of this policy.